She now books through RoundTrip. “I’m very very pleased with how this platform works,” she said.
Transport care can also help drug-trial participants and recovering drug addicts make it to their medical appointments.
Jenna, 27, of the Cleveland area (who asked that her last name be withheld) has struggled with drug and alcohol addiction problems since she was 12. She enrolled in rehabilitation programs several times for cocaine and heroin addiction since 2012, but relapsed each time. She attributed part of the relapse problem to missing post-rehab meetings to fix the underlying cause of her addiction. She admitted it was tough motivating herself to arrange transportation to the meetings.
This time, she says, it’s different. The St. Vincent Charity Medical Center, where she attends outpatient sessions, signed up with Circulation, which gives her free transportation to and from her sessions and drops her off at her new job after the meetings.
“It definitely benefited multiple aspects of my life and has been a huge asset to me rebuilding my life and getting back on my feet,” Jenna said. She said she has been sober for four months.
Experts see strong growth opportunities for transport care over the next decade.
About 52.5 million people are over the age of 65 — roughly 16 percent of the total population, according to the Pew Research Center. The number is expected to climb to 73.1 million, or 21 percent of the population, by 2030, according to Pew.
About 21 percent of those over 65 don’t drive, many for health reasons, according to Jana Lynott, senior strategic policy adviser with the AARP Public Policy Institute.
And many of those do not have children or spouses to drive them to medical appointments. About 20 percent of baby boomers do not have children, up from 8 percent in the previous generation, Mr. Dychtwald noted. And about 19 million people 65 or older are single, either because they never married, are divorced, or outlived their spouse.